1. Smart-Traveler's 24-hour roadside assistance services are available to you (except California
residents) up to your benefit limit without any additional payments. You are
responsible for any non-covered expenses.
2.
Your service begins on the date shown on your digital invoice and expires one year from the date shown.
3. 24 Hour Roadside Assistance services offered by The Smart-Traveler
Club are provided by Brickell Financial Services Motor Club, Inc. dba Road America Motor Club, administrative offices at 7300 Corporate Center Drive, Suite 601, Miami,
Florida 33126. (For Mississippi
and Wisconsin customers, services are provided by Brickell
Financial Services Motor Club, Inc. For California
customers, services are provided by Road America Motor Club, Inc.)
4. In the event that service is not obtainable through Road America, the customer will receive a refund of payments made
by the customer according to the coverage limits outlines in this agreement. You
must first contact Road America for authorization
to obtain independent services. The customer has the right to file a complaint
by submitting a written complaint to our Customer Care Department at 7300 Corporate
Center Drive, Suite 601, Miami, Florida 33126, or contacting a representative by calling 800-262-7262.
All of the services provided are described herein and are available 24 hours
a day throughout the United States and Canada. There will be no additional
payments or fees required for covered benefits and services. You only have to pay for any costs in excess of the $75.00 per
occurrence limit, plus any non-covered expenses. However, we do wish to inform you that:
1. Bronze Level Service not available for vehicle model years 1999 or older..
2. Except in Wisconsin,
this is not an Automobile Liability insurance contract.
3. This is not an Automobile Physical Damage insurance contract.
For Emergency Roadside Assistance: Just call the TOLL-FREE Number on your identification card and a service vehicle will be dispatched to your assistance.
Important: Please be with your
vehicle when the service provider arrives, as they cannot service an unattended vehicle. Service provided must be a covered benefit under the terms and conditions described.
Note: Assistance obtained through
any source other than Road America is
not covered and is not reimbursable. You must contact Road America’s 24-hour, toll-free number to have an authorized
network service provider dispatched to your assistance.
Please Note: Coverage is extended to registered member with Road America covering a single (one), registered vehicle. Vehicle must be owned and/or leased (12 months or longer).
The following are covered emergencies, subject to the $75.00 per occurrence
limitation. Note: Only one service
call for the same cause will be covered during any seven-day period:
1. Towing Assistance - If
towing is necessary, the covered vehicle will be towed to the nearest qualified service facility;
2. Winching Service - If necessary, the vehicle will be winched to make it serviceable or accessable;
3. Battery Service - If a battery failure occurs,
a jump-start will be applied to start the covered vehicle;
4. Flat Tire Assistance - Service
consists of the removal of the flat tire and its replacement with the spare tire;
5. Fuel, Oil, Fluid and Water Delivery Service - An emergency supply of fuel, oil, fluid and water will be delivered if you are in immediate need. You must pay for the fuel or other fluid when it is delivered;
6. Lock-out Assistance - If
your keys are locked inside of the vehicle, we will provide assistance in gaining entry to the vehicle.
The following items are not included as part of the emergency roadside assistance benefit:
Cost of parts, replacement keys, fluids, lubricants,
cost of installation of products, or materials. Non-emergency towing or other non-emergency service. Any service available
through a valid manufacturer’s warranty or service. Mounting or removing of snow tires or chains. Tire repair. Winching. Commercial trucks over half-ton capacity, antique vehicles (meaning vehicles over
20 years old or out of manufacture for 10 years or more), taxicabs, limousines, or other commercial vehicles. Camping trailers,
travel trailers, or any vehicles in tow. Any and all taxes, fines. Towing from or repair work performed at a service station, garage or repair shop. Towing by other than a licensed
service station or garage; vehicle storage charges; a second tow. Service on a vehicle that is not in a safe condition to
be towed or that is in such condition that service is likely to result in damage to the vehicle. Towing or service on roads
not regularly maintained, such as sand beaches, open fields, forests, and areas designated as not passable due to construction,
etc. Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal
parking, or other violations of law. Service in the event of emergencies resulting from the use of intoxicants or narcotics
or the use of the covered vehicle in the commission of a felony. Service if the
member is not present with the vehicle. Repeated service calls for a covered
vehicle in need of routine maintenance or repair. Only one disablement for the same service type will be accepted during any
seven-day period. Service secured through any source other than Road America Motor Club -- THIS IS NOT A REIMBURSEMENT SERVICE.
SERVICE PROVIDER
NETWORK: Road America operates through a network of contracted service providers
who have agreements with Road America to perform road and towing service
for Road America customers. As independent contractors, they have exclusive control over their own equipment and personnel. Road America is not responsible for their acts or omissions.
